topic Re: I think I have been over charged in Account & Billing

I think I have been over charged

Mary100 — Tue, 25 Jun 2024 05:58:51 GMT

I have been called by sky workers that have been overcharged. I thought they were fraud but then again, how did my bills go from £17 per month to £33 without changing my subscription or anything.

kindly help me look into this as sook as possible.

thanks.

Re: I think I have been over charged

Daniel0210 — Tue, 25 Jun 2024 06:24:48 GMT

@Mary100

Sky don't call you to tell you you've been overcharged. Bills generally increase due to

the annual price increase (normally April but some are seeing this in July or August this year)
discounts ending or a combination of both.

If your discounts have ended you will need to contact Sky to try to negotiate a new deal or potentially amend your package which will require another 18 month minimum term contract.

Sky are not obliged to offer you another discount so if you're offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: I think I have been over charged

PandJ2020 — Tue, 25 Jun 2024 07:43:40 GMT

@Mary100 wrote:
I have been called by sky workers that have been overcharged.

What information did you give them?

I thought they were fraud

It may have been.