topic Re: Need my tv subscription turned back on in Account & Billing

Need my tv subscription turned back on

Big-J — Sun, 23 Jun 2024 20:08:29 GMT

Can you help turning my subscription back on

Re: Need my tv subscription turned back on

oldfella — Sun, 23 Jun 2024 20:22:55 GMT

@Big-J wrote:

Can you help turning my subscription back on

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and see if an agent responds
https://www.sky.com/help/home

Re: Need my tv subscription turned back on

PandJ2020 — Sun, 23 Jun 2024 20:32:34 GMT

Why is it 'off'?

Re: Need my tv subscription turned back on

Daniel0210 — Mon, 24 Jun 2024 04:23:45 GMT

@Big-J wrote:

Can you help turning my subscription back on

@Big-J
Are your TV services 'restricted'? If so it’s normally only a missed payment that triggers this. Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.