topic Re: Can’t amend email address in Account & Billing

Can’t amend email address

TR2024 — Sun, 23 Jun 2024 16:44:14 GMT

Hello I keep getting an error message when I am trying to amend an email address. The original one no longer works. I need to register a new device. Looks like this might need to be escalated to the account team? Thanks

Re: Can’t amend email address

caesarome — Sun, 23 Jun 2024 18:15:42 GMT

@TR2024

Your post has been escalated to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page by typing it it to start the chat.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Can’t amend email address

Addie15 — Mon, 24 Jun 2024 08:17:47 GMT

Hi there! Thank you for escalating this. We have sent an invite to @TR2024.