topic Notice Period in Account & Billing

Notice Period

TushDJ — Sat, 22 Jun 2024 12:54:59 GMT

I cancelled my Sky Tv package on 1st June, knowing I'd need to pay for the notice period. I also expected to receive the services that I pay for for the full notice period, however, several HD Channels, Discovery+ and Sky Box Sets were no longer available once I cancelled. Is this the norm?

I spent 90 minutes today on the Chat Bot, Online Messaging, then conversing with two separate departments, only to be none the wiser! The online messenger guy said I should receive all services for the notice period, then a lady in another department at first told me I shouldn't, then when I questioned this was told 'Well that's what I've been told and I can only tell you what I've been told!'.

I'm awaiting a call back from her Manager who will hopefully be able to assist further but wondered if any of you helpful people know the answer.

Re: Notice Period

caesarome — Sat, 22 Jun 2024 12:57:58 GMT

The notice period to cancel Sky TV is 31 days during which all content should still be available to you as normal. Hopefully if you do receive a call back then it can be fixed but if not you are getting near to your final day with Sky for your TV service so it might not be sorted,

Re: Notice Period

TushDJ — Sat, 22 Jun 2024 13:16:53 GMT

@caesarome thank you for your reply, I thought so. What do you think my chances of a partial refund are for the services not available?

Re: Notice Period

SKY1992bf — Sat, 22 Jun 2024 13:27:28 GMT

@TushDJ can you confirm you are cancelling either sky Q or sky +

and not glass/stream as the loss of channels does differ on this platform

Re: Notice Period

TushDJ — Sat, 22 Jun 2024 13:49:59 GMT

@SKY1992bf It's Sky Q that I am cancelling, including Box Sets, HD etc

Re: Notice Period my contract ends on the 18th august i wont be renewing but would like to keep q

John319 — Sat, 22 Jun 2024 14:03:04 GMT

Om cancelling my sky on the 18july which ends on the 18yh august i was wanting to keep my q box for recordind is this possible as if my circumstances change i will renew so please honour my cancelation i will also stop my direct debit on the 18th august as i can not aford any mistakes at your end yours john b amers

Re: Notice Period my contract ends on the 18th august i wont be renewing but would like to keep q

Mark39 — Sat, 22 Jun 2024 14:25:21 GMT

@John319 you won't be able to keep your Sky Q box once your subscription ends. It wouldn't make any difference in any event, as you need a Sky subscription to be able to view your recordings.

It would be a mistake to cancel your direct debit. It's quite likely that you'll be billed, as normal, for the next month in advance during your notice period. That may mean you initially pay for a period after your cancellation date. That's normal, not a mistake, and Sky will refund any overpayment beyond the date your services actually end. However, if you cancel your direct, Sky will pursue for for repayment of the amount outstanding relating to this bill.

Re: Notice Period my contract ends on the 18th august i wont be renewing but would like to keep q

SKY1992bf — Sat, 22 Jun 2024 14:28:53 GMT

@John319 You can't keep the box as that is loaned property and must be returned, you will receive new hardware if you re subscribe

don't cancel your direct debit as any bills generated during your notice period need paying as normal with any overpayment for days beyond termination date refunded on what would have been your next bill date

Re: Notice Period my contract ends on the 18th august i wont be renewing but would like to keep q

PandJ2020 — Sat, 22 Jun 2024 16:25:58 GMT

@John319 wrote:
so please honour my cancelation

You are just telling other customers here and not Sky.

You will need to contact them on 18 July to give that 31 days notice.

As already noted, cancelling your DD is not advised. Bills are generated 14 days before billing date and continue completely as normal until your cessation date is passed - which means you are likely to be billed into September. The following bill will generate a credit back to August. (Trying to circumvent this process is not likely to end well)