topic Re: Refund pending for months in Account & Billing

Refund pending for months

Jagrit — Sat, 22 Jun 2024 11:57:42 GMT

I have cancelled my broadband as it was not activated even after waiting for a month. Even the openreach engineer visit was done but not activated and one engineer didn't even turned up to my location then I cancelled it on 01 st May 2024 and still waiting for the refund. I must have called them hundred times and still ask me to wait 3-5 days. Sometimes tech issue, billing cycle, sky account and all the excuses i have received for the refund. I have received many mails and messages that refund has been initiated but when i call them, I get the same statement that prev agent didn't initiate the refund so I am doing so. There is no communication in between them. Everytime I have to repeat my issue. I was even told that they will call me back and I never received any call or sms or email. Worst service ever , worst customer care, worst network, worst company.

Re: Refund pending for months

caesarome — Sat, 22 Jun 2024 11:59:59 GMT

Do you see a credit now on your account because if you do we can arrange some help for you via here.

Re: Refund pending for months

Jagrit — Sat, 22 Jun 2024 12:03:26 GMT

As per sky agent, she mentioned it is there in my sky account. I don't have the application and i am unable to see that through website

Re: Refund pending for months

caesarome — Sat, 22 Jun 2024 12:06:08 GMT

You can view your account here so do you see it:

https://www.sky.com/manage/bill/

Re: Refund pending for months

Jagrit — Sat, 22 Jun 2024 12:10:14 GMT

Yes I see the credit

Re: Refund pending for months

Mark39 — Sat, 22 Jun 2024 12:12:44 GMT

@Jagrit the fact that the refund has been initiated multiple times, to no avail, would suggest some anomaly with your account which needs some investigation. On the fact of it, the chances are that if any adviser tries to initiate another refund, it's likely to fail in the same way. I would suggest raising a formal complaint, explaining what has happened up to now.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Refund pending for months

Jagrit — Sat, 22 Jun 2024 12:13:45 GMT

Well I am complaining everytine on call , where should I complain?

Re: Refund pending for months

Mark39 — Sat, 22 Jun 2024 12:16:50 GMT

I'd put it in writing.

Re: Refund pending for months

Jagrit — Sat, 22 Jun 2024 12:18:30 GMT

Done that

Re: Refund pending for months

Mark39 — Sat, 22 Jun 2024 12:28:51 GMT

A letter? Not an email, or a webform.

Re: Refund pending for months

Jagrit — Sat, 22 Jun 2024 12:33:34 GMT

You mean, The email id is not useful?

Re: Refund pending for months

Mark39 — Sat, 22 Jun 2024 12:33:53 GMT

If you wish, we can ask Sky's messaging team to contact you here via a private online chat so that you can report the problems you've been having to them. But they may encounter the same problem with initiating a refun that you've had already.

Re: Refund pending for months

Jagrit — Sat, 22 Jun 2024 12:35:06 GMT

It means I will never get back my refund.