topic Re: Refund in Account & Billing

Refund

LoloT — Fri, 21 Jun 2024 16:57:14 GMT

I was meant to receive a final payment refund but this hasn't come through

Re: Refund

Daniel0210 — Fri, 21 Jun 2024 17:11:31 GMT

Is this after leaving Sky?

Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.

Re: Refund

Chrisee — Fri, 21 Jun 2024 17:11:36 GMT

@LoloT refunds take up to 6 weeks to come through. If you are concerned give Sky a call.

Re: Refund

caesarome — Fri, 21 Jun 2024 18:20:57 GMT

@LoloT wrote:

I was meant to receive a final payment refund but this hasn't come through

@LoloT

Do you see a credit on your account as we can arrange some help from Sky via here in getting this refunded if you do see this and you are happy to be contacted via here ?