topic Re: Returning in Account & Billing

Returning

Chloeellul — Fri, 21 Jun 2024 15:48:43 GMT

Hi, I've had a message to say you're going to charge me within the next 11 days because I haven't returned my equipment but you have not sent me the return packaging which you said you would nor have sent me a postage label either so I haven't even been able to use my own packaging

Re: Returning

Daniel0210 — Fri, 21 Jun 2024 15:58:18 GMT

@Chloeellul
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returning

Daniel0210 — Fri, 21 Jun 2024 16:11:53 GMT

@Chloeellul

I forgot to add that we are fellow customers here so you're not speaking to Customer Services.