topic Reinstate sky glass in Account & Billing

Reinstate sky glass

Courtney45 — Fri, 21 Jun 2024 07:05:52 GMT

I have paid the balance in full and my sky glass has not reinstated

Re: Reinstate sky glass

digglerthelegend — Fri, 21 Jun 2024 07:10:00 GMT

This is a customer forum I'm afraid. You will need to contact Sky on the phone.

Incidentally, you've posted this in the Sky Q forum.

Re: Reinstate sky glass

Daniel0210 — Fri, 21 Jun 2024 07:24:16 GMT

@Courtney45

I presume your Glass service was restricted due to a missed payment.

If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.

I've moved your post to the Accounts board.

Re: Reinstate sky glass

MarkGoldsmith — Fri, 21 Jun 2024 07:36:23 GMT

Once you have followed @Daniel0210 advice and the payment has cleared, some customers have found they need to reboot the Sky streaming device in order for it to successfully recheck your account status. This can be done by turning it off at the plug for a few minutes.