topic Cancelliig sky Fiber in Account & Billing

Cancelliig sky Fiber

Lamiaskull — Thu, 20 Jun 2024 16:39:01 GMT

Hi. I've signed up to SKY fiber cpl weeks ago but I've still not been activated because they are awaiting for Openreach to send a specialist engineer to fix a line. Because I haven't been activated yet, can I still cancel and join Virgin Media for example as they have their own lines and won't need open reach to find that elusive engineer. Many thanks.

Re: Cancelliig sky Fiber

daveNOS — Thu, 20 Jun 2024 16:43:52 GMT

@Lamiaskull Yes you can cancel if you want to and sign up to Virgin.

Re: Cancelliig sky Fiber

PandJ2020 — Thu, 20 Jun 2024 16:47:49 GMT

@Lamiaskull wrote:
Virgin Media for example as they have their own lines

The provisioning is primarily from the path to your property. Depending on the current state and layout VM may also need to provision a connection to your house, including digging holes etc...

If there's cabling to the house already then they can usually provision quite quickly as they only need to provision in the roadside cabinet. (They disconnect there to reduce interference on 'dead' lines)