topic we are moving to australia and wish to council our sky broadband land line and tv on the7th august 2 in Account & Billing

we are moving to australia and wish to council our sky broadband land line and tv on the7th august 2

myra2 — Thu, 20 Jun 2024 11:38:26 GMT

we are moving to australia and wish to cancell our contract

Re: we are moving to australia and wish to council our sky broadband land line and tv on the7th augu

SKY1992bf — Thu, 20 Jun 2024 11:43:33 GMT

@myra2 Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014

If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

for reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q or stream (where stream was ordered on or after 23/02/23) completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky account

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

Re: we are moving to australia and wish to council our sky broadband land line and tv on the7th augu

daveNOS — Thu, 20 Jun 2024 11:44:55 GMT

@myra2 You cannot cancel via the forum, you will, have to call Sky to request the cancellation but be aware if you are within a minimum term you may not be able to cancel(for TV, for broadband early terminations fees may be payable).

Re: we are moving to australia and wish to council our sky broadband land line and tv on the7th augu

Daniel0210 — Thu, 20 Jun 2024 11:50:41 GMT

@myra2

In addition to the advice from @SKY1992bf remember to allow plenty of time for Sky to

send your return packaging to return loaned equipment (usually sent out towards the end of your notice period)
time to take it to the Post Office to return it. Returned equipment is taking 2+ weeks minimum to be processed by Unipart.

Keep proof of posting the stuff back safe and indefinitely. I suggest taking the proof with you in case there's a problem (as we see frequently on here).