topic Re: Want to speak to a sky advisor in Account & Billing

Re: Want to speak to a sky advisor

Alistair90 — Thu, 20 Jun 2024 10:32:23 GMT

Heybi have sky streaming bill over due and my broadband will be the same soon basically I'm embarrassed about this never had problems paying bills before but just started a new job and thought I made the payment cut off but i never and don't get a full payment until 15th of July can we add the payment on to this date please any help would be appreciated

Re: Want to speak to a sky advisor

SKY1992bf — Thu, 20 Jun 2024 10:35:52 GMT

@Alistair90 Skys non negotiable late payment policy is below

If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

Re: Want to speak to a sky advisor

GD1 — Thu, 20 Jun 2024 10:36:20 GMT

@Alistair90 I'm afraid you're not talking to Sky customer services. If you have a direct debit setup and payment fails on the due date Sky normally attempt it again 10 days later. If that fails then i'm afraid services will start to be restricted.

No adviser can override this as it is a automated process.