topic Re: New user at old address in Account & Billing

New user at old address

Tatyna — Wed, 19 Jun 2024 16:52:47 GMT

The previous tenant left the apartment in which I now live and I now cannot register my account at this address.

Re: New user at old address

GD1 — Wed, 19 Jun 2024 16:57:36 GMT

@Tatyna It sounds like they may not have cancelled services, they need to do this before you can request a service from Sky.

Re: New user at old address

Tatyna — Wed, 19 Jun 2024 17:02:37 GMT

But they left and I have no connection with them.

Re: New user at old address

Tatyna — Wed, 19 Jun 2024 17:50:32 GMT

"Looks like we have found an account associated with your address. Please enter the valid email address linked to the account in order to continue with your order.

Can't remember your account details?
Please call ........... for assistance."

Re: New user at old address

SKY1992bf — Wed, 19 Jun 2024 17:55:30 GMT

@Tatyna you need to reach out to the previous owners/tenants and get them to either cancel or transfer out their services

until they do this you won't be able to get sky service in your name at the property

if you are unable to reach out there is very little sky can do

Re: New user at old address

Tatyna — Wed, 19 Jun 2024 18:53:36 GMT

It was social housing and I didn't know the previous residents. They moved out and left several months before the kansil gave me this apartment. And I do not have information about the previous resident of this apartment.

Re: New user at old address

caesarome — Wed, 19 Jun 2024 19:12:56 GMT

Have you spoken to the council about this and explained the situation to them because perhaps at the very least if they have an address for them they could contact them for you explaining what has happened.