topic Bill increase in Account & Billing

Bill increase

Molly0202 — Wed, 19 Jun 2024 15:06:04 GMT

Hello, I've been with the company for over a year and I've noticed the little increases on my bill that I've ignored and not said anything about however I've just received a bill that is increasing by £10!!!! You guys know with how bad inflation is now a days but £10 is ridiculous. I know whoever has to deal with this isn't your fault so please don't think that however the company came be just adding £10 to everyone and expecting it to be fine. Could this please be looked into for my billing otherwise I will go to a different provider. Thank you

Re: Bill increase

Daniel0210 — Wed, 19 Jun 2024 15:24:13 GMT

@Molly0202

You may not be aware but this is a customer to customer forum and you aren't contacting Sky Customer Services by posting on here.

Bills generally increase due to

the annual price increase (normally April)
discounts ending or a combination of both.

If your discounts have ended you will need to contact Sky to try to negotiate a new deal or potentially amend your package which will require another 18 month minimum term contract.

Sky are not obliged to offer you another discount so if you're offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Bill increase

Giggsy1977 — Wed, 19 Jun 2024 15:23:08 GMT

Hi @Molly0202 - you're not talking to Sky here, we're all Sky customers. I would give Sky a call about your price increase and see what they say. It happens every year, despite people being 'in contract' and it gets on my wick too!