topic Re: How do I de-link my SIM from someone else's Sky ID? in Account & Billing

Unable to start chat with an adviser

GoldenSky — Wed, 19 Jun 2024 11:56:21 GMT

Hello,

Every time I click on the Chat to an adviser button in the Help/Contact Us section, it only opens up the Virtual Assistant and then nothing.

Can you help/advise please?

Thanks.

Re: Unable to start chat with an adviser

caesarome — Wed, 19 Jun 2024 12:08:43 GMT

Have you tried another web browser ?

Re: Unable to start chat with an adviser

Daniel0210 — Wed, 19 Jun 2024 12:09:28 GMT

@GoldenSky

Perhaps you can give us an idea as to why you need to contact Sky. We may be able to advise you on the issue you have.

How do I de-link my SIM from someone else's Sky ID?

GoldenSky — Wed, 19 Jun 2024 12:11:29 GMT

Hi,

I already have a Sky ID. My broadband is linked to that. I ordered 2 new SIMs recently, one for myself and the other for my Mrs.

While trying to activate the SIMs , I ended up creating an extra Sky ID for my Mrs to use for her SIM but I accidantly also linked my SIM to her Sky ID as well.

How can I de-link my SIM from her Sky ID and add it to my own Sky ID?

Please can you advise?

Thanks

Re: How do I de-link my SIM from someone else's Sky ID?

caesarome — Wed, 19 Jun 2024 12:14:19 GMT

I don't think it can be delinked but have you activated either of these sims as I presume you want them both of the same account that your broadband is on ?

Re: How do I de-link my SIM from someone else's Sky ID?

GoldenSky — Wed, 19 Jun 2024 12:17:04 GMT

Both SIMs have been actived, numbers will be transferred tomorrow but mobile accounts appear on my wife's Sky ID rather than mine own which is the primary account.

Re: How do I de-link my SIM from someone else's Sky ID?

caesarome — Wed, 19 Jun 2024 12:20:32 GMT

I was going to suggest not activating them so you could order new sims then try again but it is to late now so I'm afraid they can't be unlinked now.

Re: Unable to start chat with an adviser

GD1 — Wed, 19 Jun 2024 12:44:05 GMT

@GoldenSky I have merged your post to this existing thread as it is linked to your issue, creatimng multi threads is not helpful.