topic Re: Cancel discovery plus to activate TNT Sports through BT Discovery plus account in Account & Billing

Cancel discovery plus

Kellylouise128 — Mon, 06 Mar 2023 16:16:01 GMT

Can someone tell me how to cancel discovery plus please discovery plus tells me I have to cancel though sky sky are telling me I have to cancel though discovery plus I'm confused

Re: Cancel discovery plus

caesarome — Mon, 06 Mar 2023 16:19:24 GMT

If you are not paying for it then as it is free then you don't need to cancel it. If you are paying for it via Sky then you will need to call them to cancel it.

Re: Cancel discovery plus

Kellylouise128 — Mon, 06 Mar 2023 16:22:19 GMT

Thankyou for your reply im not paying for it but wasn't sure after the free year how I cancelled so I don't get charged

Re: Cancel discovery plus

caesarome — Mon, 06 Mar 2023 16:26:35 GMT

Someone can confirm this but I'm pretty sure the free period was extended for another year, depending on your account settings you might have been sent an email about it.

Re: Cancel discovery plus

Kellylouise128 — Mon, 06 Mar 2023 16:38:23 GMT

Oh thankyou ill look into that thanks again for your help

Re: Cancel discovery plus

Debbie1202 — Mon, 13 Mar 2023 09:19:09 GMT

I'm having the same problem right now if anyone's figured it out that would be great

Re: Cancel discovery plus

TechmanagerMal — Mon, 13 Mar 2023 11:04:32 GMT

@caesarome wrote:
Someone can confirm this but I'm pretty sure the free period was extended for another year, depending on your account settings you might have been sent an email about it.

I have extended mine FOC.

Re: Cancel discovery plus

TimmyBGood — Mon, 13 Mar 2023 11:44:15 GMT

@Kellylouise128 @Debbie1202

There's no indication Discovery have started charging any app users signed up through Sky: in fact they widened the 'free' offering by adding Sports access.

Personally I suspect the long-term intent is to boost user numbers now and then start charging once HBO content is folded into the app (or its replacement) for Sky territories in a couple of years time.

https://cordcuttersnews.com/everything-we-know-about-the-newly-merged-discovery-hbo-max-service-including-the-price/

Re: Cancel discovery plus

Iainstatham — Sat, 02 Sep 2023 20:12:58 GMT

So my issue is ... I'm with EE phone contract and recieve BT sport free this is changing to TNT sport via discovery plus .

Now I already have account with discovery plus via sky which is free (don't have the sport) when I go to log in the discovery plus app it all goes wrong as I can't use my BT log in details which is the same email address I use for sky . Aftwr live chat with discovery plus they told me I need to get sky to cancel my subscription via sky then get back in touch and they will move my BT sport account over great I thought .

One hr 10 min on sky being passed around to three different parts of the country each time having to go through the same info as no one had bothered to input anything to be told by the cancellation team it isn't them its down to tech team to be told NO we can't help with this its cancellation team playing tennis from team to team then phone goes down amazing company

So tomorrow its back in the phone to sky

Re: Cancel discovery plus

Gooner2003 — Mon, 11 Sep 2023 15:45:21 GMT

Hi, did you sort this issue as I am having the same problem.

Re: Cancel discovery plus

Tangle — Wed, 20 Sep 2023 22:33:52 GMT

I've also got the same problem. Pay for sports with BT but originally activated discovery plus through Sky. BT account shows activation but can't watch TNT channels on the discovery plus app

Re: Cancel discovery plus

Iainstatham — Thu, 21 Sep 2023 05:54:57 GMT

I had to log in to discovery plus on sky and change my email address so it wasn't the same one I used with bt sports via EE this worked for me so far so good . I spent 3 days on the phone and live chat with sky and discovery plus and EE all no help at all. Good luck

Re: Cancel discovery plus

jusael — Mon, 25 Sep 2023 07:39:18 GMT

Hi all, when I signed up for the free year I am sure it said to cancel after a year as I assume you to have to pay past that point. How do I cancel to avoid payments

Re: Cancel discovery plus

caesarome — Mon, 25 Sep 2023 08:43:52 GMT

@jusael

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.

Re: Unable to Cancel discovery plus

Paul90 — Fri, 29 Sep 2023 18:45:55 GMT

I have exactly the same problem. I have BT sports which changes to TNT via Discovery plus. When I try to activate TNT on Discovery Plus, it says I already have active subscription via Sky. So I try to delete my activation but you cannot delete via Discovery plus - it says you have to go through the company supplying the subscription. So then I tried to delete the free Discovery plus that I apparently have with Sky - but the system does not allow it. So I tried to change the email address on Discovery plus - but it still points to Sky subscription. So I try going via APPS on Sky Q (as a recent contributor suggested) and it shows the Discovery plus as an active app - but there is no delete button. Needless to say I have spent many, many hours going round various cancellation teams, tech teams, app teams with both BT and Sky - listened to hours of droning musak - and have got nowhere. So, I will now pay for TNT Sports on BT but I will cease to be able to view it on 12 October and it will cost me £150+ to cancel my subs, but I cannot view it on Discovery Plus as my subscription is via Sky and I do not want to pay another £25 for it. I am pulling out what hair I have left. Can anyone help? Neither Sky nor BT appear able to help.

Re: Unable to Cancel discovery plus

Gooner2003 — Fri, 29 Sep 2023 19:00:16 GMT

I have been trying to sort this for weeks just going round in circles, I am waiting to hear back from BT technical team who are in contact with Discovery to sort this out!

Re: Cancel discovery plus

Tangle — Fri, 29 Sep 2023 19:38:33 GMT

If you check out the BT community their tech people will help - I had the same problem and I'm sorted out now

Re: Cancel discovery plus

Gooner2003 — Fri, 29 Sep 2023 19:45:49 GMT

I have been in contact with BT & they are blaming Discovery & they are saying to phone sky to cancel discovery but sky say they can't cancel it!

Re: Cancel discovery plus

Tangle — Fri, 29 Sep 2023 20:38:24 GMT

BT cancelled the activation and I signed up to discovery plus through them with a different email address. So 2 accounts! 😀

Re: Cancel discovery plus

Paul90 — Sat, 30 Sep 2023 08:45:09 GMT

Yes, after many hours on the phone with BT and Sky, a very, very helpful guy from BT's tech team in Newcastle sorted it. Firstly, he got me to change the email account on Discovery to one that I don't use. Then I signed out of Discovery. Secondly, he changed the status of Discovery on my account. Vefore that, it was "Active" with no option to change it so he changed it to so that I could "activate" it. Lo and behold when I tried to sign into Discovery, it asked me to sign up (I used my primary email) and when I did, it said subscription via EE or BT and NOT Sky!!!

There is no way that a user can switch their sub via BT on Discovery if your BT account says discovery is active - it has to be done by BT's tech team. I was very, very grateful when he fixed it!