topic Re: Netflix upgraded without my consent in Sky Q

Netflix upgraded without my consent

Neilpie01 — Mon, 01 Sep 2025 17:48:27 GMT

I recently had an email confirming I had upgraded Netflix to premium, but I have not upgraded it! How could this of happened?

I have only got a standard sky q box, so it's not capable to watch 4k through the box anyway. Has anyone else had this issue?

Re: Netflix upgraded without my consent

Laura460 — Fri, 23 Oct 2026 21:22:06 GMT

I have received the same Email! & I did mot consent to Netflix Premium either, Also my next Bill is showing a much higher rate. If this isnt sorted I will be leaving Sky.

Re: Netflix upgraded without my consent

Me134 — Sat, 24 Oct 2026 06:37:59 GMT

@Laura460 wrote:
I have received the same Email! & I did mot consent to Netflix Premium either, Also my next Bill is showing a much higher rate. If this isnt sorted I will be leaving Sky.

We're only other customers here I'm afraid, you'll need to phone or chat with Sky directly. Either 150 on a Sky broadband landline/Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky