Impossibly incompetent Customer Service

tomandfe — Fri, 16 Oct 2026 15:51:50 GMT

Every time I turn on my sky box, it tells me the internet isn't connected. I must add my network name and password at least twice per day.

I complained and was told an engineer would come to help.

They came, replaced the sky box and left.

The problem still persists.

I called today and complained again. The customer service agent was rude and incompetent. She told me I needed to replace the box. I explained I had just done that this week. She said it needed to be done again. I said ok, but I also want an engineer to come and fix it. SHe assured me that the engineer would bring a new box and fix the issue within the next 5-7 days.

While on the call, I received an email saying my new box was being sent. I questioned the woman, who assured me the engineer would bring it. I asked her again, she assured me for a second time.

She also said I would receive a confirmation email for the engineer visit and it would show on my account.

After the call I received an email from DPD saying they were expecting my order from Sky! So it's being sent, by a courier, not an engineer.

Also, there's no booking on my account for an engineer visit.

It's exasperating dealing with this level of deciept, lies and incompenence.

I've been on the website again and there's no chat agents available and no number to call.

Not sure what to do, but I feel like I want to just cancel my subscription at this stage. I'm either being taken for a fool or dealing with abosolute idiots.

Any advice would be amazing.

Re: Impossibly incompetent Customer Service

Chodley — Fri, 16 Oct 2026 16:50:18 GMT

Use ethernet or powerlines

Search this forum, there are many many many people with the same question and lots of suggestions (many written by me but I don't have a nice summary available to paste in)

topic Re: Impossibly incompetent Customer Service in Sky Q

Impossibly incompetent Customer Service

Re: Impossibly incompetent Customer Service