https://helpforum.sky.com/t5/Sky-Q/Sky-one-problem/m-p/5394567#M747330 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3769189">@Geo12345</a>&nbsp;wrote:<BR /><P>When I try to download a sky one programme a message comes up saying 'please check your subscription entitles you to view this channel on this box' when obviously I should have access to sky one&nbsp;</P><HR /></BLOCKQUOTE><P>Are you trying to Download it in HD without having the HD subscription?</P> Fri, 16 Oct 2026 06:27:10 GMT oj01 2026-10-16T06:27:10Z https://helpforum.sky.com/t5/Sky-Q/Sky-one-problem/m-p/5394492#M747324 <P>When I try to download a sky one programme a message comes up saying 'please check your subscription entitles you to view this channel on this box' when obviously I should have access to sky one&nbsp;</P> Thu, 15 Oct 2026 21:33:58 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-one-problem/m-p/5394492#M747324 Geo12345 2026-10-15T21:33:58Z https://helpforum.sky.com/t5/Sky-Q/Sky-one-problem/m-p/5394567#M747330 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3769189">@Geo12345</a>&nbsp;wrote:<BR /><P>When I try to download a sky one programme a message comes up saying 'please check your subscription entitles you to view this channel on this box' when obviously I should have access to sky one&nbsp;</P><HR /></BLOCKQUOTE><P>Are you trying to Download it in HD without having the HD subscription?</P> Fri, 16 Oct 2026 06:27:10 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-one-problem/m-p/5394567#M747330 oj01 2026-10-16T06:27:10Z https://helpforum.sky.com/t5/Sky-Q/Sky-one-problem/m-p/5394801#M747365 <P>No, it has always worked, haven't changed anything, isn't working since yesterday&nbsp;</P> Fri, 16 Oct 2026 11:35:14 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-one-problem/m-p/5394801#M747365 Geo12345 2026-10-16T11:35:14Z https://helpforum.sky.com/t5/Sky-Q/Sky-one-problem/m-p/5395088#M747401 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3769189">@Geo12345</a>&nbsp;wrote:<BR /> <P>No, it has always worked, haven't changed anything, isn't working since yesterday&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3769189">@Geo12345</a>&nbsp;Have you tried rebooting your main Q box ie <BR />putting your box into Standby then switching it off at the wall for 30 seconds <BR />switch it back on then follow the on screen instructions</P> Fri, 16 Oct 2026 16:03:32 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-one-problem/m-p/5395088#M747401 Laing1 2026-10-16T16:03:32Z