topic Re: Tennis streams in Sky Q

Tennis streams

Karen1961 — Mon, 12 Oct 2026 11:36:35 GMT

I am trying to watch womens tennis from Wuhan. For the last few days I cannot get into any of the streams and can only watch on the main sky channels (408 and 404). I can get in as far as picking a match to watch but then it just hangs with the circle and nothing happens.

I got the sports package we are on specifically to watch tennis so can anyone help me

Re: Tennis streams

caesarome — Mon, 12 Oct 2026 11:51:00 GMT

@Karen1961

Is this on Sky Q, Glass or Stream ?

Re: Tennis streams

Karen1961 — Mon, 12 Oct 2026 12:35:23 GMT

Sky Q (I think!).

Re: Tennis streams

Daniel0210 — Mon, 12 Oct 2026 12:37:55 GMT

@Karen1961 wrote:

Sky Q (I think!).

@Karen1961

Do you have a satellite dish (or connected to a communal dish) or is your TV service provided through the internet?

Re: Tennis streams

Karen1961 — Mon, 12 Oct 2026 13:02:15 GMT

through the internet

Re: Tennis streams

Angel_Aka — Mon, 12 Oct 2026 16:12:23 GMT

@Karen1961 wrote:
through the internet

If that's the case then you have Sky Stream, not Sky Q.

Sky Stream is received via the Sky Stream puck, a small square box connected to your broadband and your TV. It relies entirely on you providing it with a fast and stable enough broadband connection in order to function.

You should test the speed actually being received by the puck - to do this, run a network check from the get help menu on the Netflix app on the puck. Sky recommend a minimum of 25Mbps for successful streaming.

Re: Tennis streams

lettice — Thu, 15 Oct 2026 05:43:52 GMT

@Karen1961 wrote:

I am trying to watch womens tennis from Wuhan. For the last few days I cannot get into any of the streams and can only watch on the main sky channels (408 and 404). I can get in as far as picking a match to watch but then it just hangs with the circle and nothing happens.

I got the sports package we are on specifically to watch tennis so can anyone help me

Not aware of any issues for this tournament so far with the Sky Sports + streams for the WTA Wuhan Tennis.

The current live Sky sports streams for the Sky Sports + streams are working fine.

Use either;

The interactive coloured button, top right on your remote 🔴🟢🟡🔵 and select the stream there or select 'court choice' bottom right on screen, when it appears.

Scroll to Sports> Tennis, select Court choice or the live WTA Wuhan rail with live and upcoming events.

Say Tennis into your voice remote and do as above.

It might also be worth doing a settings restart of your Sky Stream puck or Sky Glass Tv.

Re: Tennis streams

Karen1961 — Thu, 15 Oct 2026 12:57:57 GMT

Hi Thanks for getting back to me. yes i have tried the red button and going into sports listings. I can get as far as the Wuhan tournament and list of live matches but when I click on an individual match it goes into it but when I hit the button for live feed it goes in and just buffers (spinning circle) and nothing else happens. I am not very techie so wonder could you tell me how to do the reset that you mention on the end of your message.

Re: Tennis streams

lettice — Thu, 15 Oct 2026 13:44:47 GMT

@Karen1961

To do a settings restart:
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

A settings restart does more than just a power restart, it clears a number of areas of the local cache of the device, that may have built up over time.

it is suggested to do a settings restart about once a week or fortnight, keeping it fresh.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Re: Tennis streams

Karen1961 — Thu, 15 Oct 2026 14:06:18 GMT

Hi again, when I go into settings there is no opton for Systems Management or to Restart...

Re: Tennis streams

lettice — Thu, 15 Oct 2026 14:19:55 GMT

@Karen1961 wrote:

Hi again, when I go into settings there is no opton for Systems Management or to Restart...

If you do see what I mentioned, then you do not have Sky Stream or Sky Glass.

It was asked before on this thread.

Do you have Sky Q, meaning do you having a satellite dish?

Re: Tennis streams

Karen1961 — Thu, 15 Oct 2026 14:37:43 GMT

Sorry for the confusion - I am not very well up on all this! My husband is the TV expert but he is away. I didnt think we had a satelite dish but we do have SkyQ (I just checked). As far as I know if our internet goes down we have no Sky TV so I thought that meant it came through our internet rather than satelite.

As it is SkyQ do you know what I should do to get the tennis stream back?

Thanks for your help so far.

Re: Tennis streams

lettice — Thu, 15 Oct 2026 14:39:47 GMT

@Karen1961 wrote:

Sorry for the confusion - I am not very well up on all this! My husband is the TV expert but he is away. I didnt think we had a satelite dish but we do have SkyQ (I just checked). As far as I know if our internet goes down we have no Sky TV so I thought that meant it came through our internet rather than satelite.

As it is SkyQ do you know what I should do to get the tennis stream back?

Thanks for your help so far.

I will pass this thread over to the Sky Q forum area, where someone with Sky Q can take you through the restart for you on Sky Q and see if that helps.

Re: Tennis streams

Karen1961 — Thu, 15 Oct 2026 14:41:32 GMT

Thanks so much for your help and sorry for the confusion! At least hopefully you have passed me onto someone who can help me!

Have a lovely day..

Re: Tennis streams

nigea99 — Thu, 15 Oct 2026 15:50:31 GMT

hi @Karen1961

Please can you look in:

Home - Settings - System Info - Hardware Version

And tell us which SKY Q box you have

If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

Re: Tennis streams

Karen1961 — Thu, 15 Oct 2026 17:49:55 GMT

Hi thanks for getting back to me..much appreciated! I have just checked and our box is 32Cxxx which appears to be the first one on your list. Can you advise where I go from here?

Re: Tennis streams

nigea99 — Thu, 15 Oct 2026 17:57:48 GMT

@Karen1961 wrote:

Hi thanks for getting back to me..much appreciated! I have just checked and our box is 32Cxxx which appears to be the first one on your list. Can you advise where I go from here?

hi @Karen1961

Regrettably, I suspect you are experiencing problems that have been reported by several customers with using the SKY Sports app on these boxes.

This has been reported to SKY & they are investigating but, unfortunately, we are still awaiting the results of their investigations.

SKY Sports app freezing on non UHD Boxes

If you have mobile devices or Desktop/laptop you could use the SKY Sports app / Website to watch until we know the solution

Re: Tennis streams

Karen1961 — Thu, 15 Oct 2026 18:08:09 GMT

Ok that is good to know..I dont have other devices I can watch on but at least I know it may be a sky fault rather than our TV or Sky Box. If you hear of any outcome on this would you be able to keep me updated as I cannot get through to Sky by phone to query it with them directly.