topic Re: Incomplete recordings in Sky Q

Incomplete recordings

Vics2 — Tue, 13 Oct 2026 14:08:07 GMT

My Sky Q box finishes recording a programme at exactly 3 hours and 33 minutes. Why is this and how can i correct the fault/

Re: Incomplete recordings

Daniel0210 — Tue, 13 Oct 2026 14:33:37 GMT

@Vics2
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

You haven't said how long the programme should have been?

Re: Incomplete recordings

PandJ2020 — Tue, 13 Oct 2026 14:38:17 GMT

What time of day?

How full is HD? (It should auto delete but may not if items locked etc.)

Re: Incomplete recordings

Invisiblename — Tue, 13 Oct 2026 14:41:20 GMT

@Vics2 wrote:
My Sky Q box finishes recording a programme at exactly 3 hours and 33 minutes. Why is this and how can i correct the fault/

If this was a programme that had delays in it, such as F1, then it is possible that it over-ran its original ending time. For anything that has the potential for an "overrun" it's always advisable to set the next programme to record as well.

Re: Incomplete recordings

Vics2 — Wed, 14 Oct 2026 13:19:52 GMT

It's live sport so has a fairly open-ended time limit. I'm just thinking that, as it always stops at 3 hours and 33 minutes, it must be part of the settings.

Re: Incomplete recordings

Vics2 — Wed, 14 Oct 2026 13:20:32 GMT

I will try your suggestion this weekend.

Re: Incomplete recordings

Vics2 — Wed, 14 Oct 2026 13:21:20 GMT

HD is only 40% full so that shouldn't bethe problem. Recordings made in the evening.