topic Re: Renewed contract equipment return in Sky Q

Renewed contract equipment return

davidpeterstarmer — Tue, 13 Oct 2026 15:03:49 GMT

I recently renewed my sky contract, to get the best deal multi screen was cancelled and added back on. The sky employee said this may generate packaging to return equipment but to ignore this as it is a glitch in the system. So I received packaged and disposed of as advised, I have now received emails and texst to return equipment by November 22nd or be charged. I still use the equipment with my renewed contract, please advise

Re: Renewed contract equipment return

Daniel0210 — Tue, 13 Oct 2026 15:07:48 GMT

@davidpeterstarmer
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

We can potentially get you some help via a private chat on here with the Community Messaging Team if you don't want to call again. Let us know if you want to try that.

Re: Renewed contract equipment return

davidpeterstarmer — Tue, 13 Oct 2026 15:10:43 GMT

Thank you Daniel I would like to try that

Re: Renewed contract equipment return

Daniel0210 — Tue, 13 Oct 2026 15:11:48 GMT

@davidpeterstarmer
We have to wait a minimum of 10 minutes from your post before we can escalate the issue to Sky so I’ll escalate it then and staff from their Community Messaging Team should contact you in due course.

You need to look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Renewed contract equipment return

davidpeterstarmer — Tue, 13 Oct 2026 15:13:01 GMT

Thank you Daniel

Re: Renewed contract equipment return

Daniel0210 — Tue, 13 Oct 2026 15:13:40 GMT

@davidpeterstarmer

Now escalated.

Re: Renewed contract equipment return

J_ham — Wed, 14 Oct 2026 09:08:29 GMT

Thanks @Daniel0210 for escalating this. We’ve sent @davidpeterstarmer an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Renewed contract equipment return

davidpeterstarmer — Wed, 14 Oct 2026 11:13:34 GMT

This has now been sorted by adding the equipment back onto my account thank you @Daniel0210 for your help with this.