https://helpforum.sky.com/t5/Sky-Q/Multiscreen-subscription-not-recognised/m-p/5392614#M747103 <P>My Main SkyQ 2TB box is showing me an error in the settings menu against both Sky Go and Sky Mini box&nbsp;</P><P>&nbsp;</P><P>I've called Sky twice and they are insisting this needs an engineer visit (after trying multiple hardware resets to no avail). However, for me this seems like a corrupt account setting but they are just not listening to that suggestion, so I am now having to wait over a week for an engineer visit.</P><P>&nbsp;</P><P>Has anyone experienced this issue and was it resolvable remotely via an account refresh? I was thinking they could maybe delete then re-add multiscreen from their side?</P> Tue, 13 Oct 2026 14:15:45 GMT COOKEA 2026-10-13T14:15:45Z https://helpforum.sky.com/t5/Sky-Q/Multiscreen-subscription-not-recognised/m-p/5392614#M747103 <P>My Main SkyQ 2TB box is showing me an error in the settings menu against both Sky Go and Sky Mini box&nbsp;</P><P>&nbsp;</P><P>I've called Sky twice and they are insisting this needs an engineer visit (after trying multiple hardware resets to no avail). However, for me this seems like a corrupt account setting but they are just not listening to that suggestion, so I am now having to wait over a week for an engineer visit.</P><P>&nbsp;</P><P>Has anyone experienced this issue and was it resolvable remotely via an account refresh? I was thinking they could maybe delete then re-add multiscreen from their side?</P> Tue, 13 Oct 2026 14:15:45 GMT https://helpforum.sky.com/t5/Sky-Q/Multiscreen-subscription-not-recognised/m-p/5392614#M747103 COOKEA 2026-10-13T14:15:45Z https://helpforum.sky.com/t5/Sky-Q/Multiscreen-subscription-not-recognised/m-p/5392778#M747132 <P>I have the exact same issue. Beginner coming Friday to have a look and will prob need a new box. No idea what's caused it&nbsp;</P> Tue, 13 Oct 2026 17:13:00 GMT https://helpforum.sky.com/t5/Sky-Q/Multiscreen-subscription-not-recognised/m-p/5392778#M747132 nstokes 2026-10-13T17:13:00Z