topic Re: Sky Q Box in Sky Q

Sky Q Box

BWR1 — Mon, 12 Oct 2026 11:08:23 GMT

My sky q box is very noisy . I've tried the solutions from the help line to no avail do I need a new box ?

Re: Sky Q Box

MightyQuinn — Mon, 12 Oct 2026 12:30:11 GMT

@BWR1 wrote:
My sky q box is very noisy . I've tried the solutions from the help line to no avail do I need a new box ?

Hi @BWR1 What were the solutions from the help line? Have you tried sound dampening pads or mat?

Re: Sky Q Box

BWR1 — Mon, 12 Oct 2026 12:53:32 GMT

Help line suggested powering down the box , checking the vents for dust and cleaning if has , ensure box has decent air circulation .......

yes tried mats and so on . It's just noisy

Re: Sky Q Box

Daniel0210 — Mon, 12 Oct 2026 13:10:08 GMT

@BWR1

See this link…

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-is-warm-to-touch-...

Re: Sky Q Box

BWR1 — Mon, 12 Oct 2026 13:14:17 GMT

Already done that thanks though

Re: Sky Q Box

Angel_Aka — Mon, 12 Oct 2026 13:30:13 GMT

@BWR1 wrote:
Already done that thanks though

Give Sky a call for further troubleshooting but it's definitely worth getting your box swapped. When I had Q I had one with a very clicky hard drive that drove me insane. It would whirr and click even when the box was in standby. I got it swapped and the replacement was quieter, not silent but a lot less irritating.

If they send you a new box for a doorstep swap, make sure you remove your viewing card before swapping. Also make sure you get the correct power supply cable for the replacement box. They are different between the v2 and v3 boxes.

Re: Sky Q Box

BWR1 — Mon, 12 Oct 2026 13:31:46 GMT

thanks . i will do .