topic Internet connection dropping out in Sky Q

Internet connection dropping out

Swhite78 — Mon, 12 Oct 2026 10:42:36 GMT

Internet connection dropping out everyday

Re: Internet connection dropping out

MightyQuinn — Mon, 12 Oct 2026 10:54:58 GMT

Hi @Swhite78 Is this a broadband or Sky Q box issue? Have you tried power rebooting your router to refresh its DNS and also your Sky Q box? Sorry, you are not giving us much to go on. Which ISP, do you have, what router are you using?

Re: Internet connection dropping out

PhillWalker — Mon, 12 Oct 2026 21:16:59 GMT

Mine has started doing this for the last week, driving me mad. First signs ins all the minis drop off, then press home on the master and it says no internet connected.

All hardwired in, very stable network (im a network engineer) and the internet connections solid. Power cycle fixes it for a few hours then it re-occurs.

Im wondering if theres been a software update.

Mines on. Q370.000.09.00L (6akmkck) which was released in September and is being phased out. I bet its that...

Re: Internet connection dropping out

Laing1 — Tue, 13 Oct 2026 15:58:19 GMT

@PhillWalker wrote:

Mine has started doing this for the last week, driving me mad. First signs ins all the minis drop off, then press home on the master and it says no internet connected.

All hardwired in, very stable network (im a network engineer) and the internet connections solid. Power cycle fixes it for a few hours then it re-occurs.

Im wondering if theres been a software update.

Mines on. Q370.000.09.00L (6akmkck) which was released in September and is being phased out. I bet its that...

@PhillWalker Q370.000.09.00L is the latest software there is no newer software being rolled out yet