topic Re: Sky Q box constantly freezing and needs reboot. in Sky Q

Sky Q box constantly freezing and needs reboot.

Spoonsey — Sat, 10 Oct 2026 12:55:50 GMT

Sky Q box is constantly freezing. The only way to get it back on it's to unplug and plug back in. Software is up to date. Very inconvenient. I have had this same box for a very long time. How do I get a replacement?
Thanks

Re: Sky Q box constantly freezing and needs reboot.

oldfella — Sat, 10 Oct 2026 14:19:29 GMT

@Spoonsey wrote:

Sky Q box is constantly freezing. The only way to get it back on it's to unplug and plug back in. Software is up to date. Very inconvenient. I have had this same box for a very long time. How do I get a replacement?
Thanks

Hi @Spoonsey

Have you tried a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky Q box constantly freezing and needs reboot.

Spoonsey — Sat, 10 Oct 2026 15:45:51 GMT

@Spoonsey wrote:
Sky Q box is constantly freezing. The only way to get it back on it's to unplug and plug back in. Software is up to date. Very inconvenient. I have had this same box for a very long time. How do I get a replacement?
Thanks

Thank you. I'll give that a go.