topic Re: Helpdesk in Sky Q

Helpdesk

homer1968 — Fri, 09 Oct 2026 10:40:04 GMT

Getting help through online services is ridiculous. My box is clearly broken but no options to communicate it. Allniam getting is tips to reboot the box. Clearly can't. The chat option is no better.

Re: Helpdesk

GD1 — Fri, 09 Oct 2026 10:50:25 GMT

@homer1968 I'm afarid it's not clear to anyone reading your post as you've not actually said what the issue is, mind reading isn't one of our strong points.

If you want the comunity to help please provide as much info as possible.

Re: Helpdesk

Daniel0210 — Fri, 09 Oct 2026 11:14:27 GMT

@homer1968

If your box does eventually need replacing (once you've told us the issue you have), Sky will probably arrange a replacement via what is known as a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have already.