https://helpforum.sky.com/t5/Sky-Q/Sky-keeps-freezing/m-p/5389754#M746843 <P>Sky keeps freezing an I've tried switching everything off and holding the button on bottom of box</P> Fri, 09 Oct 2026 10:41:54 GMT Mydogbob 2026-10-09T10:41:54Z https://helpforum.sky.com/t5/Sky-Q/Sky-keeps-freezing/m-p/5389754#M746843 <P>Sky keeps freezing an I've tried switching everything off and holding the button on bottom of box</P> Fri, 09 Oct 2026 10:41:54 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-keeps-freezing/m-p/5389754#M746843 Mydogbob 2026-10-09T10:41:54Z https://helpforum.sky.com/t5/Sky-Q/Sky-keeps-freezing/m-p/5389772#M746849 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4802567">@Mydogbob</a>&nbsp;wrote:<BR /><P>Sky keeps freezing an I've tried switching everything off and holding the button on bottom of box</P><HR /></BLOCKQUOTE><P>I think you have Sky Stream, yet you have posted on the Sky Q forum.&nbsp;</P><P>Sky Stream relies entirely on you providing the puck with as fast and stable a broadband connection as possible.&nbsp;</P><P>Have you run a network check from the get help menu on the Netflix app? What speed is reported as <EM>actually being received</EM> by the puck?</P> Fri, 09 Oct 2026 11:06:44 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-keeps-freezing/m-p/5389772#M746849 Angel_Aka 2026-10-09T11:06:44Z