topic Re: Remote oroblem in Sky Q

Remote oroblem

Awwwwwwweeeeeeeee — Wed, 07 Oct 2026 21:39:08 GMT

For some reason when I record eastenders and then press remote to fast forward to beginning of program ,the remote won't work to stop the fast forward and press play. I have to press the turn off button to stop it. This doesn't happen on any other programs

Re: Remote oroblem

_Claire — Thu, 08 Oct 2026 09:56:21 GMT

Hi @Awwwwwwweeeeeeeee I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Remote oroblem

oldfella — Thu, 08 Oct 2026 10:44:58 GMT

Hi @Awwwwwwweeeeeeeee

There is an anomaly with EastEnder recordings that I haven't seen on any other.

When you go to play the recording, the play bar appears at the bottom of the screen. This locks for about 10 seconds or so and you cannot fast forward and the box does not respond. You need to wait until the play bar disappears and then you can fast forward to the start of EastEnderd.

I have never seen this phenomenon on any other BBC recordings; just EastEnders.

Re: Remote oroblem

Laing1 — Thu, 08 Oct 2026 15:44:27 GMT

@oldfella wrote:

Hi @Awwwwwwweeeeeeeee

There is an anomaly with EastEnder recordings that I haven't seen on any other.

When you go to play the recording, the play bar appears at the bottom of the screen. This locks for about 10 seconds or so and you cannot fast forward and the box does not respond. You need to wait until the play bar disappears and then you can fast forward to the start of EastEnderd.

I have never seen this phenomenon on any other BBC recordings; just EastEnders.

@Awwwwwwweeeeeeeee @oldfella yep I see exactly the same and only other recordings/downloads i've seen anything similiar was the early series of the bill downloaded from U & Drama

Re: Remote oroblem

PandJ2020 — Thu, 08 Oct 2026 15:50:00 GMT

Same here, most bizarre.

Re: Remote oroblem

lainys — Thu, 08 Oct 2026 15:55:58 GMT

Hi there @PandJ2020 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141