https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-needs-replacing/m-p/5388767#M746755 Our remote handset is at least 8 years old and some of the buttons are unresponsive, are we entitled to a free replacement or do we need to buy one? Wed, 07 Oct 2026 19:34:12 GMT Doris115 2026-10-07T19:34:12Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-needs-replacing/m-p/5388767#M746755 Our remote handset is at least 8 years old and some of the buttons are unresponsive, are we entitled to a free replacement or do we need to buy one? Wed, 07 Oct 2026 19:34:12 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-needs-replacing/m-p/5388767#M746755 Doris115 2026-10-07T19:34:12Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-needs-replacing/m-p/5388769#M746756 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4801541">@Doris115</a>&nbsp;<BR />If you follow this link it’ll take you through some troubleshooting before eventually sending you to a form to request a replacement (I’m not sure if this applies to customers in the Republic of Ireland). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. <BR /><BR />While you’re waiting, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Wed, 07 Oct 2026 19:37:00 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-needs-replacing/m-p/5388769#M746756 Daniel0210 2026-10-07T19:37:00Z