topic Re: Can’t update software in Sky Q

Can’t update software

MFC — Tue, 06 Oct 2026 16:57:46 GMT

Software downloads but doesn't complete full installation

Re: Can’t update software

MightyQuinn — Tue, 06 Oct 2026 17:33:46 GMT

@MFC wrote:
Software downloads but doesn't complete full installation

Hi @MFC How do you know? Is it a case that your box no longer turns on?

Re: Can’t update software

MFC — Tue, 06 Oct 2026 18:23:54 GMT

i see message "software update required" AFTER having "successfully" updated.

It advises it will complete update after putting into standby (which I understand is switching off).

Thanks

Re: Can’t update software

MightyQuinn — Tue, 06 Oct 2026 18:28:22 GMT

@MFC wrote:
No
i see message "software update required" AFTER having "successfully" updated.
It advises it will complete update after putting into standby (which I understand is switching off).
Thanks

Hi @MFC That sounds like a message from your TV (not the Sky Q box). Use your TV remote. I would upload an image of the message if you are not sure.

Re: Can’t update software

MFC — Tue, 06 Oct 2026 18:34:37 GMT

Is this what you mean ?
message is on TV.

IT never updates after turning off

Re: Can’t update software

MFC — Tue, 06 Oct 2026 18:40:19 GMT

And it returns to message requiring update again

Re: Can’t update software

MFC — Tue, 06 Oct 2026 18:41:11 GMT

Sorry

Re: Can’t update software

MightyQuinn — Tue, 06 Oct 2026 19:05:49 GMT

Hi @MFC You are already on the latest software. All you are doing is rebooting the box. There should never be a need to update the software, because it updates automatically. People have been complaining about that misleading text for over 10 years.

Re: Can’t update software

MFC — Tue, 06 Oct 2026 19:33:10 GMT

Oh !

There is no longer an error message on my MY SKY now

So it must have updated !

Thanks friend

Re: Can’t update software

Chodley — Wed, 07 Oct 2026 05:43:22 GMT

@MFC wrote:
Sorry

I'm not 100% sure but that doesn't look like a Sky messge

Re: Can’t update software

MFC — Wed, 07 Oct 2026 08:51:15 GMT

Sorry but it is and issue now resolved but thankyou fortaking the interest

Regardes

Re: Can’t update software

MFC — Wed, 07 Oct 2026 08:53:14 GMT

I hope I have not incorrectly claimed the answer.

It was MIGHTY QUINN

How do I amend the error ?

Re: Can’t update software

MFC — Wed, 07 Oct 2026 08:54:08 GMT

I have corrected it !!!

Re: Can’t update software

Daniel0210 — Wed, 07 Oct 2026 08:57:04 GMT

@MFC

The Q370 software update was / is still being rolled out. It's done in batches and usually on a Tuesday night into Wednesday morning. Mine had automatically updated this morning.

Re: Can’t update software

MFC — Wed, 07 Oct 2026 09:02:43 GMT

Appreciated

Re: Can’t update software

MFC — Wed, 07 Oct 2026 09:03:50 GMT

Appreciated Daniel 0210...sorry