No sataile connection

Bennyboyc — Mon, 05 Oct 2026 11:59:34 GMT

Ive had no signal for 2 weeks

Re: No sataile connection

nigea99 — Mon, 05 Oct 2026 12:01:03 GMT

@Bennyboyc wrote:
Ive had no signal for 2 weeks

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system

Re: No sataile connection

Daniel0210 — Mon, 05 Oct 2026 12:03:02 GMT

@Bennyboyc
”No signal” messages tend to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you are seeing any kind of ”No satellite signal” related message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️it is currently raining very heavily (in which case see if it returns to normal when it eases.)

So check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

Additionally:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be GB News and CNN),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

topic No sataile connection in Sky Q

No sataile connection

Re: No sataile connection

Re: No sataile connection