Sky Q box consistently dropping network

g1994 — Sun, 04 Oct 2026 16:44:22 GMT

I have an LG Smart TV - which is connected to my BT WiFi. The TV itself has apps like Netflix, Disney, Amazon etc already pre-installed and these work consistently so I can watch fine as the WiFi network connection is stable. However, my Sky Q box is connected to the same WiFi network/TV and consistently drops the network, so it won't load the 3rd party apps and many of the other services on the box. My WiFi is working fine (as shown through the TV being connected to the same WiFi and everything working fine) and everything else - my phone, home devices etc don't drop out. So think there might be a problem with the box itself. I've tried resetting the network and re connecting my WiFi but seems to be a consistent issue. Does anyone know of any solutions? Thanks.

Re: Sky Q box consistently dropping network

Brill+Gill — Mon, 05 Oct 2026 06:52:08 GMT

Hi @g1994, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Sky Q box consistently dropping network in Sky Q

Sky Q box consistently dropping network

Re: Sky Q box consistently dropping network