https://helpforum.sky.com/t5/Sky-Q/SKY-Q-box-keeps-losing-Network-Connection/m-p/5385935#M746495 <P>Hello, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4798310">@KelvinOlds</a></SPAN>. I'll send you an invite to a private chat shortly and we can help you.</P> <P><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sun, 04 Oct 2026 08:37:43 GMT SuperMatt 2026-10-04T08:37:43Z https://helpforum.sky.com/t5/Sky-Q/SKY-Q-box-keeps-losing-Network-Connection/m-p/5385590#M746494 My Sky Q box is constantly losing Broadband connection. It could not see my router via WIFI even though its in same room. Therefore I have tried connecting it with Ethernet from a Whole Hub access point. All other devices work fine and dont have this problem staying connected. I have tried factory resetting the Sky Q box but no luck. I believe there is a network card issue with the Sky Q box. What is next steps Sat, 03 Oct 2026 12:59:19 GMT https://helpforum.sky.com/t5/Sky-Q/SKY-Q-box-keeps-losing-Network-Connection/m-p/5385590#M746494 KelvinOlds 2026-10-03T12:59:19Z https://helpforum.sky.com/t5/Sky-Q/SKY-Q-box-keeps-losing-Network-Connection/m-p/5385935#M746495 <P>Hello, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4798310">@KelvinOlds</a></SPAN>. I'll send you an invite to a private chat shortly and we can help you.</P> <P><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sun, 04 Oct 2026 08:37:43 GMT https://helpforum.sky.com/t5/Sky-Q/SKY-Q-box-keeps-losing-Network-Connection/m-p/5385935#M746495 SuperMatt 2026-10-04T08:37:43Z