topic Sky Q remote keeps disconnecting from box in Sky Q

Sky Q remote keeps disconnecting from box

basilfaulty — Sat, 03 Oct 2026 14:41:28 GMT

A few months ago the batteries in the remote started to lose power and there was a reminder on the screen to change them. Eventually the batteries failed and when I put in the new ones I had to pair the remote control with the box. Since then there have been no messages about failing batteries (not that I expected there would be as new batteries usually last quite a long time) but now at least once a week in the morning I find the remote control needs to be paired again and this has never happened before. Has anyone else had this minor problem?

Re: Sky Q remote keeps disconnecting from box

oldfella — Sat, 03 Oct 2026 15:50:59 GMT

@basilfaulty wrote:

A few months ago the batteries in the remote started to lose power and there was a reminder on the screen to change them. Eventually the batteries failed and when I put in the new ones I had to pair the remote control with the box. Since then there have been no messages about failing batteries (not that I expected there would be as new batteries usually last quite a long time) but now at least once a week in the morning I find the remote control needs to be paired again and this has never happened before. Has anyone else had this minor problem?

Hi @basilfaulty

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Sky Q remote keeps disconnecting from box

basilfaulty — Mon, 05 Oct 2026 17:10:48 GMT

thanks I've done that so will see what happens after this.