topic Re: Telephone in Sky Q

Telephone

Sarah725 — Fri, 02 Oct 2026 11:45:51 GMT

This is painful - trying to contact Sky to solve a problem - I've been roound the houses, spoken to every bot, clicked on every link shared, and been in every chat, I need a new remote control, and NO I don't need the trouble shooting guide, or the set up guide - I JUST NEED TO ORDER A NEW REMOTE CONTROL AS MINE IS BROKEN - why is this so difficult, I have been trying for 10 days now, and still not resolved - please help, I have a busy life and I don't have time for this - THANK YOU

Re: Telephone

Daniel0210 — Fri, 02 Oct 2026 11:50:05 GMT

@Sarah725
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

If you follow this link it’ll take you through some troubleshooting before eventually sending you to a form to request a replacement (I’m not sure if this applies to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket.

While you’re waiting, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Telephone

MightyQuinn — Fri, 02 Oct 2026 11:50:09 GMT

Hi @Sarah725 This leads you to filling in a free replacement form, quick and easy https://www.sky.com/help/articles/fix-remote