topic Re: Disconnection problems in Sky Q

Disconnection problems

PRA14 — Wed, 30 Sep 2026 18:59:36 GMT

My sky Q box keeps disconnecting from WiFi even though there is no problem with my internet. I am getting good download speeds and my signal is not dropping. I have a sky hub connected to my router. I can watch tv but not apps, it keeps saying there is no network connection

Re: Disconnection problems

oldfella — Wed, 30 Sep 2026 19:05:11 GMT

@PRA14 wrote:

My sky Q box keeps disconnecting from WiFi even though there is no problem with my internet. I am getting good download speeds and my signal is not dropping. I have a sky hub connected to my router. I can watch tv but not apps, it keeps saying there is no network connection

Hi @PRA14

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky or Sky Max Router) then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Disconnection problems

MartinSh — Wed, 30 Sep 2026 20:18:02 GMT

I have the same issue

Re: Disconnection problems

weezel — Wed, 30 Sep 2026 22:30:26 GMT

Why...thats ridiculous surly

Re: Disconnection problems

Chodley — Thu, 01 Oct 2026 03:53:42 GMT

@weezel wrote:
Why...thats ridiculous surly

"Surely". Surly is something I am when getting up at 0430 to go to work 🙂

I assume you're referring to oldfella's bold section above? It's because the latest sky routers no longer have the proprietary software on-board which was used (unwisely in my opinion) to create the non-standard Q mesh.

Re: Disconnection problems

weezel — Thu, 01 Oct 2026 13:14:11 GMT

I did change it as though it was a third party router and still lost connection to q