topic Re: Won’t remember password from a different provider in Sky Q

Won’t remember password from a different provider

Elaine160 — Sun, 27 Sep 2026 12:39:58 GMT

Swapped broadband provider from sky to EE. Set up of new router was easy enough. Everything working, however, every day I have to re enter the EE router password into the Sky tv remote or you can't stream tv. Any ideas on how to prevent the need to keep entering these details daily?

Re: Won’t remember password from a different provider

Spotthedog — Sun, 27 Sep 2026 12:49:21 GMT

We are having the same issue. Frustrating in the exteme. I've asked our broadband provider if they have any suggestions then I'll contact Sky and threaten to cancel as they are not providing a satisfactory product.

Re: Won’t remember password from a different provider

Invisiblename — Sun, 27 Sep 2026 20:20:01 GMT

@Elaine160 @Spotthedog Did you do a full network reset on the Sky Q menu after you changed broadband providers?

Re: Won’t remember password from a different provider

Elaine160 — Mon, 28 Sep 2026 07:33:11 GMT

Yes I did. But thanks

Re: Won’t remember password from a different provider

Me134 — Mon, 28 Sep 2026 07:36:10 GMT

Home > Settings > Setup > Network > Status and select Reset

Choose Connect to a router from another provider.
Select Connect using Wi-Fi.
Find your EE Wi-Fi network name from the list.
Enter your EE Wi-Fi password (found on your router card).

I would also turn off Eco mode on the Q box under 'Preferences' as it turns off power to the internal network card, otherwise it can lose connection to the EE router.

Re: Won’t remember password from a different provider

Spotthedog — Mon, 28 Sep 2026 08:24:38 GMT

Done all that already. When so many other devices never lose connection I have been reluctant to turn the router off and on again but did that yesterday and do far everything has remained connected. I'm not willing to do a reset on the router for an issue is obviously unique to Sky!

Re: Won’t remember password from a different provider

Me134 — Mon, 28 Sep 2026 08:28:17 GMT

@Spotthedog wrote:
Done all that already. When so many other devices never lose connection I have been reluctant to turn the router off and on again but did that yesterday and do far everything has remained connected. I'm not willing to do a reset on the router for an issue is obviously unique to Sky!

Rebooting the router shouldn't cause any device to lose the connection details. If you're replying to me then I never mentioned resetting the router.

Re: Won’t remember password from a different provider

Spotthedog — Mon, 28 Sep 2026 10:09:19 GMT

I realise you hadn't mentioned it but others had so I was just adding the extra information. It's losing the configurations of the router that I didn't want as they had changed from factory.

Re: Won’t remember password from a different provider

Elaine160 — Mon, 28 Sep 2026 10:46:29 GMT

Ok thanks will try the secondary bit of advice . Much obliged