topic Re: Sky Q box keeps having technical fault in Sky Q

Sky Q box keeps having technical fault

JonoftheNorth — Fri, 25 Sep 2026 13:01:24 GMT

I had an issue like this before, when I try and watch sky sports it tells me there is a technical fault and won't play anything. Then it will come back. I was put through to an advisor before and they said to come back here if I experienced the same issue again as by the time I spoke to them last time everything was working again.

Re: Sky Q box keeps having technical fault

Daniel0210 — Fri, 25 Sep 2026 13:20:50 GMT

@JonoftheNorth

Try the troubleshooting on this link which should be relevant for Glass, Stream and Sky Q...

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

Re: Sky Q box keeps having technical fault

JonoftheNorth — Fri, 25 Sep 2026 13:28:36 GMT

Thanks it happens frequently, I don't really think the answer to wait 5-10 mins and try again is acceptable especially when I'm trying to watch live sport.

I tried the troubleshoot but pressing 0,0,1 in setting didnt do anything so I went for a restart instead.

If it works, I suspect it will just be temporary and it will come back at a later point

Re: Sky Q box keeps having technical fault

Daniel0210 — Fri, 25 Sep 2026 13:31:09 GMT

@JonoftheNorth wrote:

I don't really think the answer to wait 5-10 mins and try again is acceptable

@JonoftheNorth

Don't shoot the messenger. The Community, is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Re: Sky Q box keeps having technical fault

JonoftheNorth — Fri, 25 Sep 2026 13:35:15 GMT

I understand that, I'm just stating the case as at some point I'd hope someone from sky would pick this up as I was told to come back here and mention it again so an advisor could check.