topic Re: Sky box need constant reset in Sky Q

Sky box need constant reset

Alice73 — Fri, 08 May 2026 11:17:13 GMT

Sky box constantly needs reset to work on TV.

Broadband is working and can access sky go on ipad.

light is green on sky box and sky q box is constantly spinning blue so appears stuck. I have reset multiple times following the instructions. This fixes the problem at that moment but as needs to be done again if the TV is left / turned off

Re: Sky box need constant reset

Jason- — Sat, 09 May 2026 08:25:30 GMT

Good Morning @Alice73, welcome to our Community! 😊

We're sorry to see you're here to report problems with your Sky Q box and we'd like to help get things working again for you. I'll send you an invite to a private chat shortly so just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason

Re: Sky box need constant reset

Alice73 — Sun, 20 Sep 2026 19:49:56 GMT

It's been 5mths and this issue continues. Lost count of how many calls I've made to sky to go through all the same q's. 2 new boxes and nothings improved it. I can find several posts in the community that outline this is a known bug and will only be resolved in a future release. Very disappointed in the customer service overall.

Re: Sky box need constant reset

M.Philip — Thu, 24 Sep 2026 08:31:52 GMT

I've had same issue and raised a complaint more than 8 weeks ago. No communication from Sky and when I phoned they said there were no further software updates scheduled this year! Apparently its several models of tv that cause the constant connection issues. We have to reset our box 4 or 5 times each day. For a company like Sky to be unable to fix this issue for the hundreds/thousands of users who are affected is an absolute disgrace. They will lose so many customers and deservedly so.

Re: Sky box need constant reset

Steve_Watson — Thu, 24 Sep 2026 11:28:50 GMT

Yes we also have a similar problem, the Sky Q box won't turn on unless its turned off at the mains and reset. Its an intermittent problem but can happen 3 or 4 times a week - so not as bad as for some but still annoying. Any sign that this is going to be addressed? I'm thinking about cancelling my subscription anyway so this is just 1 more reason for ditching sky entirely.

Re: Sky box need constant reset

M.Philip — Thu, 24 Sep 2026 17:26:51 GMT

Absolutely no sign of it being fixed any time soon. We have a Sony TV so if it affects all users of Sony then they have a real problem on their hands. My guess is that they aren't advertising the issue as it is so common place. The weird thing is that after having replacement Q boxes and a replacement router that on each occasion we didn't need to keep unplugging an plugging it in again until some days and in one case weeks afterwards so replacement parts do seem to resolve the issue for a short time. Most peculiar. What scares me is if I leave then after two years come back to Sky and find that the issue hasn't been resolved and we are tied in to another 2 year term.