topic Re: Unable to view recordings or playback in Sky Q

Unable to view recordings or playback

JoSkymbob — Thu, 24 Sep 2026 13:18:58 GMT

I am unable to watch recordings and play back isn't working for both main and mini boxes. HDMI cables checked and reboot completed but same issue.

Re: Unable to view recordings or playback

Daniel0210 — Thu, 24 Sep 2026 13:23:03 GMT

@JoSkymbob
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Can you watch live TV? Can you view the epg? What error messages are you seeing?

Re: Unable to view recordings or playback

DaveDrizen — Thu, 24 Sep 2026 15:20:09 GMT

@JoSkymbob wrote:
I am unable to watch recordings and play back isn't working for both main and mini boxes. HDMI cables checked and reboot completed but same issue.

Did you have HD add on that you have now cancelled?