topic Re: Sound loss. in Sky Q

Sound loss.

simbowales — Wed, 23 Sep 2026 10:42:22 GMT

I know this is not a new issue as posted on here but I need to get it off my chest ! It's the old sound suddenly stops , I have tried - 1 turning the box off and back on using the remote which is sometimes successful. 2 unplugging box from the wall and waiting a few minutes and again this is sometimes successful. 3 checked the audio options - no hdmi to soundbar just set to normal not Dolby. 4 downloaded the latest software for the box. Between 08.30 and 10.30 this morning the sound went 10 times ! Yes 10 times which is extremely frustrating when taking into consideration what I am paying and it has happened now again ! Trying to contact and speak to someone at sky is so difficult to do , and the number I tried suggested using the online help which has no relevant sound loss help. Any ideas please ?

Re: Sound loss.

Me134 — Wed, 23 Sep 2026 10:56:29 GMT

@simbowales wrote:
I know this is not a new issue as posted on here but I need to get it off my chest ! It's the old sound suddenly stops , I have tried - 1 turning the box off and back on using the remote which is sometimes successful. 2 unplugging box from the wall and waiting a few minutes and again this is sometimes successful. 3 checked the audio options - no hdmi to soundbar just set to normal not Dolby. 4 downloaded the latest software for the box. Between 08.30 and 10.30 this morning the sound went 10 times ! Yes 10 times which is extremely frustrating when taking into consideration what I am paying and it has happened now again ! Trying to contact and speak to someone at sky is so difficult to do , and the number I tried suggested using the online help which has no relevant sound loss help. Any ideas please ?

The sound drops on what exactly? Live TV, recordings, apps? You say 'no hdmi to soundbar', do you mean you don't have a soundbar and you're just using the TV speakers? Have you tried changing the HDMI cable and using a different port on the TV?

Re: Sound loss.

simbowales — Wed, 23 Sep 2026 11:22:47 GMT

Thanks for replying , the sound drops when watching live TV ,I don't have a soundbar and changed hdmi cable for a new one and connected it to a different hdmi connector on the back of our Sony Bravia.