topic Re: No signal in Sky Q

Re: No signal

UPNEY2023 — Thu, 17 Sep 2026 21:02:20 GMT

For more than a week, since window replacement work took place, my Sky Q dish is not receiving a signal, and when it has worked, it has behaved like Freeview and giving me blocky, glitchy pictures on quite a few channels. I don't want to spend a fortune on phoning Sky so want to know if they have Sky engineers in your own home town?

Re: No signal

Mark39 — Thu, 17 Sep 2026 21:09:27 GMT

@UPNEY2023 I've moved your post to a more suitable forum. You're not emailing Sky by posting in the Email forum.

Re: No signal

PandJ2020 — Thu, 17 Sep 2026 21:28:16 GMT

Sounds like your dish was knocked during the window installation...

Ultimately you'll need to contact Sky: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

Calls shouldn't cost a fortune as they are 03 prefix.

Re: No signal

UPNEY2023 — Mon, 21 Sep 2026 01:11:46 GMT

Thank you for your helpful reply. I telephoned Sky the other day and they've arranged to "raise a ticket" and are calling me on Tuesday between 10 and 11am to arrange an engineer to come out and hope this will be fairly soon.