topic Re: Cancel upgrade in Sky Q

Cancel upgrade

ladygolfer1948 — Sun, 09 Aug 2026 19:40:33 GMT

I have mistakenly upgraded my ultra hd and sky hd and I want to cancel them

Re: Cancel upgrade

Laing1 — Sun, 09 Aug 2026 20:36:47 GMT

@ladygolfer1948 wrote:

I have mistakenly upgraded my ultra hd and sky hd and I want to cancel them

@ladygolfer1948 Welcome to the Sky community Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provideror by following the link below
https://www.sky.com/help/home
If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Cancel upgrade

SHASHIPATEL — Sat, 19 Sep 2026 20:20:57 GMT

I wish to cancel my SKY HD AND ULTRA HD PACKAGE

Re: Cancel upgrade

MightyQuinn — Sun, 20 Sep 2026 08:24:09 GMT

@SHASHIPATEL wrote:
I wish to cancel my SKY HD AND ULTRA HD PACKAGE

Hi @SHASHIPATEL Then go ahead and call Sky.

Re: Cancel upgrade

Daniel0210 — Sun, 20 Sep 2026 08:27:07 GMT

@SHASHIPATEL
To remove part of a TV package you need to contact Sky giving 31 days notice. If you have 'in contract' discounts you may not be able to remove them, because the discounts were provided on the understanding you’d be paying that discounted price for the full period. Also make sure cancellation of a certain add-on doesn’t affect another discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade