topic Re: New sky q box in Sky Q

New sky q box

Tommy84 — Sat, 19 Sep 2026 16:42:44 GMT

I missed my engineer visit about 2 months ago. Not heard from sky . How do i contact them for my box. Also my daughter will install it if required

Re: New sky q box

Daniel0210 — Sat, 19 Sep 2026 16:46:21 GMT

Hi @Tommy84
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

Why do you need a replacement box? Why was an engineer coming out and it wasn't a doorstep box swap?

Re: New sky q box

Tommy84 — Sat, 19 Sep 2026 16:54:18 GMT

I know its not employees.... they said i needed engineer to change from sky+ to sky q box. But i cant find a number to chat and i still have my old box. Any ideas

Re: New sky q box

Daniel0210 — Sat, 19 Sep 2026 16:58:24 GMT

@Tommy84

An engineer will be required if upgrading from Sky+ to Sky Q. They will bring the main Sky Q box, remotes and will need to work on your satellite dish.

Give Sky a call to arrange again.

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.