topic Re: Issues with Disney plus link in Sky Q

Issues with Disney plus link

DebL — Wed, 16 Sep 2026 09:12:40 GMT

My free Disney+ included with my Sky package has been linked to my son’s Disney account.
I need the Sky Disney+ subscription changed so that I can activate it using my own email/Disney account.
I have already contacted Sky Customer Services and have been told that they cannot unlink or change it. However, I have found other recent Sky Community cases where the wrong Disney account was linked and the issue was escalated to the specialist team and resolved by Sky liaising with Disney.
Please can this be escalated to the team that deals with Disney+ account linking, rather than simply telling me to sign out of Disney+?
I need the existing Disney+ link to my son’s account removed/reset so that I can activate my included Disney+ using my own email address.
Thank you.

Re: Issues with Disney plus link

Brill+Gill — Thu, 17 Sep 2026 07:42:20 GMT

Hi @DebL, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Issues with Disney plus link

DebL — Thu, 17 Sep 2026 10:19:41 GMT

Thank you for your help with this