topic Re: App failure in Sky Q

App failure

Steve9547 — Wed, 16 Sep 2026 22:31:57 GMT

Most days, APPS will not connect using SKY Q box. Some APPS will show the Logo but won't open. I check Network status, all OK, I AM CONNECTED. I check Apps and RESET them, all OK. Occasionally there is a message from SKY, "there are problems with the APPS and we are working to restore service". When this problem occurs, I access APPS on my iPad without any issues.

THIS IS A REGULAR PROBLEM, USING APPS WITH SKY Q BOX FAILS AT LEAST ONCE A DAY, EVERY DAY.

ANYBODY ELSE HAD THIS INCONVENIENCE??

Re: App failure

Chodley — Thu, 17 Sep 2026 04:03:45 GMT

Do other Internet related services like downloading Sky content work ?

Re: App failure

Steve9547 — Thu, 17 Sep 2026 07:07:01 GMT

Yes, seems the APPS all fail at the same time. We use BBC PLAYER a lot for catch up but i then try other APPS, Netflix, HBO, Disney and they failnto open.

Connection to Network is OK, i refresh APPS but they will still not open.

i think problem is with SKY but how can I/do I report it as an ongoing intermittent but annoying problem?? Occasionally, i get a screen message from SKY apoligising for loss of service. Seems to be daily problem using SKY APPS, the APPS all work on iPad.

Re: App failure

Chodley — Thu, 17 Sep 2026 08:39:14 GMT

Recordings always work ok?

Re: App failure

Steve9547 — Thu, 17 Sep 2026 08:43:50 GMT

Recordings seem OK, sometimes they just stop playing as if they PAUSE themselves, so we manually PAUSE then PLAY and it resumes to finish

Re: App failure

Chodley — Thu, 17 Sep 2026 09:06:33 GMT

I think your box (possibly hard drive) is failing. Recordings should not spontaneously pause. I would go through the box troubleshooter on the sky website and get a replacement booked

keep your viewing card!