topic Re: Is Sky Q down? Box reports no internet connection in Sky Q

Is Sky Q down? Box reports no internet connection

Pandy06269 — Tue, 15 Sep 2026 17:24:37 GMT

Is there a problem with Sky Q right now?

A mini box won't connect to the main box - it says "no satellite signal" even though the program being watched is a recording on the main box. After rebooting it then says it can't connect to the main box.

The main box is reporting it is connected to the router, but has no internet connection. The strange this is the internet is working just fine - I've been working off my work laptop connected to the same router for the last couple of hours.

When I go onto the network settings on the main box, it then connects, and the mini box comes to life again. Only for it all to stop working in the same way a minute or two later.

Re: Is Sky Q down? Box reports no internet connection

TimmyBGood — Tue, 15 Sep 2026 19:08:26 GMT

@Pandy06269 wrote:

Is there a problem with Sky Q right now?

The absence of similar posts would suggest it's an issue at your particular address.

With Mini box problems the first thing to try is always a full reboot (remove and restore power) to the main Q box.

Re: Is Sky Q down? Box reports no internet connection

Johnnymunro — Fri, 18 Sep 2026 08:29:28 GMT

I have exactly these issues, did you find a resolution or did it need an engineer to attend your home address