Sound and picture Synchronisation

JuneR19 — Tue, 15 Sep 2026 14:56:30 GMT

As a SKY VIP. May I please have a visit from an Engineer.
As a 90 year old I am struggling with the technology.

Re: Sound and picture Synchronisation

Laing1 — Tue, 15 Sep 2026 15:27:41 GMT

@JuneR19 wrote:

As a SKY VIP. May I please have a visit from an Engineer.
As a 90 year old I am struggling with the technology.

@JuneR19 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sound and picture Synchronisation

Coley-W95 — Tue, 15 Sep 2026 15:35:15 GMT

Thanks for escalating this @Laing1. We’ve sent @JuneR19 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

topic Re: Sound and picture Synchronisation in Sky Q

Sound and picture Synchronisation

Re: Sound and picture Synchronisation

Re: Sound and picture Synchronisation