topic Re: SKy equipment returns in Sky Q

SKy equipment returns

CDT — Tue, 15 Sep 2026 11:18:03 GMT

I have cancelled my sky and received the returns package for the Sky Q box only, this was posted and I have an email from Sky dated 14th August stating that the courier has the package. I was then advised I would be getting a refund when my account ended on the 10th September 2026. Yesterday I received another package to return the SkQ box, remote and power source. I still have the remote and power source along with the router but the box was posted previousley. There is no-one to talk to and I dont with to be charged for non-returning Sky equipment. Please help.

Re: SKy equipment returns

Laing1 — Tue, 15 Sep 2026 15:25:44 GMT

@CDT wrote:

I have cancelled my sky and received the returns package for the Sky Q box only, this was posted and I have an email from Sky dated 14th August stating that the courier has the package. I was then advised I would be getting a refund when my account ended on the 10th September 2026. Yesterday I received another package to return the SkQ box, remote and power source. I still have the remote and power source along with the router but the box was posted previousley. There is no-one to talk to and I dont with to be charged for non-returning Sky equipment. Please help.

@CDT I have escalated this to sky

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Re: SKy equipment returns

Coley-W95 — Tue, 15 Sep 2026 15:28:30 GMT

Thanks for escalating this @Laing1. We’ve sent @CDT an invite to chat.

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