Sky Mini Box is working but…

PAJR — Sun, 13 Sep 2026 16:48:47 GMT

....it will not show TV pictures. Everything loads, good internet connection, but as soon as I select a channel, the screen goes blue, it looks like it's about to show the picture, but just remains blue.

I have changed the HDMI cable, used a different port, followed a power down, unplug and restart etc. I just can't get a TV picture. I am searching through the Sky Guides, it says I may need and engineer, but when I click the link, it takes me to 'page not found'.

I did see a post where the person described a similar problem, back in 2023, but I couldn't see what the resolution was.

Presumably, there is no contact number I can call?

Any advice would be appreciated!

Re: Sky Mini Box is working but…

oldfella — Sun, 13 Sep 2026 20:03:36 GMT

@PAJR wrote:

....it will not show TV pictures. Everything loads, good internet connection, but as soon as I select a channel, the screen goes blue, it looks like it's about to show the picture, but just remains blue.

I have changed the HDMI cable, used a different port, followed a power down, unplug and restart etc. I just can't get a TV picture. I am searching through the Sky Guides, it says I may need and engineer, but when I click the link, it takes me to 'page not found'.

I did see a post where the person described a similar problem, back in 2023, but I couldn't see what the resolution was.Presumably, there is no contact number I can call?

Any advice would be appreciated!

Hi @PAJR

Try the following:-

First reboot the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

topic Re: Sky Mini Box is working but… in Sky Q

Sky Mini Box is working but…

Re: Sky Mini Box is working but…